The Skills Fair included Competency and Review for the following:
*Customer Service
*Phone Etiquette
*Phlebotomy; Order of Draw, site selection, fill levels
*Venipuncture care including hematoma follow up care
*24 Hour Urine Processing
*Sunquest – CCAL
*Throat and Nares culture collections
as well as guest speakers:
Customer Service - Chris Kohler, Physician Liaison
Phone Etiquette – Jodi McBurney
Phone etiquette station, do's and don'ts.
A Picture is worth a thousand words.
Gloria reviews with lab staff.
Sue gives some tips.
and of course a yummy snack makes it all worth while.
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