Laboratory Skills Fair at Latrobe

Excela Health Laboratory Skills Fair was held on Jan 12 in auditorium A and B. Attendance was mandatory for ALL Excela Health Laboratory Support Service Staff.
The Skills Fair included Competency and Review for the following:
*Customer Service
*Phone Etiquette
*Phlebotomy; Order of Draw, site selection, fill levels
*Venipuncture care including hematoma follow up care
*24 Hour Urine Processing
*Sunquest – CCAL
*Throat and Nares culture collections
 as well as guest speakers:
  Customer Service - Chris Kohler, Physician Liaison
  Phone Etiquette – Jodi McBurney

Phone etiquette station, do's and don'ts.

A Picture is worth a thousand words.

Gloria reviews with lab staff.

Sue gives some tips.

and of course a yummy snack makes it all worth while.